The Promise, in One Paragraph
When Crestview Roofing finishes a job at your home, that job is covered for a full 365 days. If the repair we performed doesn’t hold, we come back, we fix it, and you pay nothing for the return visit. No forms to file, no receipt to dig up, no negotiating. The written price you received before work started is the only number that matters. That’s The Relay Visibility Guarantee, and it applies to every job we do.
What’s Covered
- Our workmanship, in full. If a repair we performed fails within 365 days of the service date, the correction is on us.
- Materials we supplied and installed. Any part, shingle, flashing, or sealant that we sourced and put in place is covered under the same 365-day window.
- The return visit itself. Scheduling us back out costs nothing – no service call fee, no diagnostic charge, nothing to pay at the door.
- A complete redo when a repair doesn’t hold. If the first fix wasn’t enough, we don’t patch the patch and hope. We make it right, properly.
- Site clean-up. We leave the area the way we found it – or better. That’s included, not a line item.
- Photo documentation, before and after. Part of The Relay Visibility Guarantee on every job, so you always have a record of what was done and where.
What Isn’t Covered
- Storm or impact damage that happens after our visit. A hail event, a falling limb, or wind damage from a new storm is a new problem. We’ll still come look and give you a written estimate on the spot.
- Work done by another contractor after we finished. If someone else touches the same area, we can’t stand behind what we can no longer verify.
- Parts or materials the homeowner supplied. We can only warrant what we sourced ourselves – GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral are the brands we use because we trust them.
- Normal wear on systems or materials we didn’t install. If a neighboring section of roof that we never touched develops a problem, that falls outside this promise – though we’re happy to give you an honest assessment.
- Issues the homeowner declined to have addressed. When our crew flags something and you decide to hold off, that item isn’t covered by this promise. We’ll note it in the job record so nothing gets lost.
- Damage caused by conditions unrelated to roofing. Structural movement, foundation shifts, or building code violations that predate our work are outside the scope of what we can promise to fix.
How to Use the Promise
Step 1: Give us a call or book online.
Call (325) 246-5075 – a live person picks up, any time of day. If you’d rather book online, you can do that too. Either way, you’ll reach a human being, not a form that disappears into a queue.
Step 2: Tell us about the job and roughly when it was done.
You don’t need a receipt, a job number, or anything written down on your end. We keep the job on file. Just describe what was done and give us a general timeframe, and we’ll pull the record ourselves.
Step 3: We schedule the return visit.
We’ll set up a time that works for you and give you a live, trackable arrival window – not a four-hour guess. You’ll know who is coming and when they’ll be there before they pull into your driveway.
Step 4: We make it right.
Our crew returns, reviews the repair, and corrects whatever isn’t holding. No charge. No debate. That’s what the 365-Day Done Right Promise means – if it’s not done right, we make it right.
Timing
The 365-day window starts on the date of your service – that’s the date on your digital invoice, sent to you by text when the job closed out. If you notice a problem on day 366, we’re not going to slam a door in your face. We’ll still come take a look, because that’s what a reasonable company does. What we won’t do is promise a free correction outside the stated window – that would be a different commitment than the one we’re making here. Every Crestview Roofing location is independently owned and operated, and every one of them honors this promise exactly as written.
Questions About the Promise
If something isn’t clear, or if you’re not sure whether your situation is covered, the fastest answer is a direct one. Call (325) 246-5075 – a live person picks up any time, and they’ll give you a straight answer, not a script. We’d rather explain it once over the phone than have you wonder.
Written by Dylan Pace, Owner at Crestview Roofing, part of the Relay Home Co. family, serving homeowners since 2000.